What is Route Package Protection?

Route Package Protection is insurance for your package. If your package is damaged or lost by the carrier, you will receive a refund. This includes cases where the package was stolen after delivery. Please note that if you don’t choose Route Package Protection, we will only be able to refund 50% of your order value as store credit. If the package cannot be delivered due to an incorrect or invalid shipping address, we cannot provide a refund or resend your order.

Where do you ship?

We ship worldwide.

How can I track my order?

Tracking your order is easy. Simply go to “My Account” and click on “Orders” to find your order information. You can also track your package by checking the shipping confirmation email that we sent to you. With just one click, you can see the status and location of your package.

What are the shipping fees?

We offer standard shipping for a flat rate of $3.99. Orders over $39.99 qualify for free shipping.

How long does it usually take for an order to arrive?

My tracking information says my pacakge was delivered, but I didn’t reveive it.

Before we proceed, we recommend that you double-check your mailbox and ask your neighbors if they mistakenly received your package. If you still cannot locate your package, please contact us for further assistance.

Why was my package returned to sender?

There could be several reasons why a package is returned to sender, such as an incomplete or incorrect shipping address or the shipping company being unable to access the delivery location. If your shipping tracking information shows that your package has been returned to sender, please contact us as soon as possible so we can assist you in resolving the issue.

My shipment has been delayed, can I make a refund?

We apologize for the delay in your shipment. However, we cannot issue a refund until we are certain that the package has been lost or will not be delivered. Please note that due to unforeseen circumstances such as weather or natural disasters, delays may occur. We appreciate your patience and understanding in these situations. If you still have concerns, please feel free to contact us for further assistance.

I need to change my order…

We understand that sometimes you may need to make changes to your order. Please be advised that we can only accommodate order modifications if your order has not yet been fulfilled. If you wish to make changes to your order, please contact us as soon as possible. Once your order has been shipped, we regret to inform you that we can no longer make any modifications.

I gave you the wrong address…

We understand that mistakes happen, however, please note that we can only make changes to your order if it has not been fulfilled yet. If you realize that you gave us the wrong address, please email us as soon as possible to explain your situation. If we haven’t shipped your order yet, we will do our best to make the necessary changes.

I didn’t receive an order confirmation or shipping Confirmation email…

Our store sends out an Order Confirmation and Shipping Confirmation email automatically after you place your order and when we ship your order. If you didn’t receive these emails, please check your Spam or Junk folder. If you still can’t find them, please contact us and we’ll be happy to assist you. Also, please make sure to add us as a contact to ensure you receive all updates on your order in the future.

Why did my order fail?

There are various reasons why an order may fail, but one common reason is that the payment did not go through. This may happen if you used the wrong zip code in the billing address or if your card was declined. If it’s because of the wrong zip code, please update your billing address and try again. If the issue persists, please contact your card issuing bank for assistance. If your card was declined, please contact your bank to inquire about the reason for the decline.

What payment methods do you accept?

We accept PayPal and all major credit and debit card companies.

Is the payment safe?

We understand that payment security is important to our customers. That’s why we use Stripe Payment and PayPal as our payment methods, both of which have a strong reputation for secure transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the highest level of certification available in the payment industry. PayPal, on the other hand, is one of the largest online payment platforms and uses encrypted security technology to protect both buyers and sellers. You can rest assured that your payment is safe when shopping with us.

Will you sell my information?

Protecting your privacy is one of our top priorities. We will never sell or share your personal information with third parties. Additionally, we use industry-leading security measures to ensure that your payment information is protected and we do not store any payment details on our servers.

What is your refund policy?

We offer a 100% Satisfaction Guarantee within 30 days after you receive your items. If you are not completely satisfied with your items for any reason, you can request a refund (minus shipping fees). Please note that the items must be in their original condition and packaging, and the refund will be issued once we receive and inspect the returned items. We strive to provide a risk-free and pleasant shopping experience for our customers and trust that our customers will not take advantage of this offer.